Providing up to date information on the advances of service management software

Andrew Bennett

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Inside the four walls of an office or a plant, management techniques are well able to cope with all the tasks with standard computing systems and efficient man-management routines. However, for work which requires employees to disperse and keep contact with the back office at all times, ensuring perfect coordination, teamwork, and quick passage of information, there seems to be a great need for a higher form of mechanism. Almost all companies have no less than a first-generation system in position capable of handling field service arrangement, dispatch, and in some case a minor degree of flexibility. Some companies use the EAM (Enterprise Asset Management) or ERP (Enterprise Resource Planning) system extensions for more vigorous scheduling and dispatch competences. Management by using spreadsheets and manual procedures is truly unacceptable in this day and age, as ou... (more)